Shipping policy

Made-to-order items

Made-to-order bows need production time before shipping. Normal production time is 10–14 business days, as stated in its product description. Check each product listing for its production window. Production time is separate from carrier transit time; the 10–14 business-day window is not a delivery estimate.

Ready-to-ship items

Items labeled ready to ship are already made, but still need to be checked, packed, and handed to the carrier. Ready to ship does not mean same-day dispatch. Please check the product listing for handling information or email us before ordering if you need an item by a particular date.

Carrier transit and tracking

Carrier transit begins after your package is handed to the carrier and is additional to production and handling time. Use the tracking information provided with your shipment to follow delivery progress. Tracking may not show movement until the carrier scans the package. If you cannot find your tracking information or need help with a delayed shipment, email newellbowco@gmail.com with your order number.

Shipping address changes

Please check your shipping address carefully before placing your order. If you need a correction, email newellbowco@gmail.com as soon as possible with your order number and the correct address so we can check whether the shipment can still be updated.

Damaged, defective, or incorrect items

Please inspect your order upon delivery and contact newellbowco@gmail.com immediately, within 48 hours of delivery, if an item is damaged, defective, or incorrect. Include your order number, a description of the issue, and photos of the item and packaging to help us evaluate it. This contact window matches our refund policy. We will do our best to correct the situation.

Questions

For production, handling, tracking, address changes, or delivery questions, contact Newell Bow Co at newellbowco@gmail.com. Please include your order number when asking about an existing order.